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Bontrager: Support — Bontrager Warranty

Bontrager Warranty

Working out of his Santa Cruz, California garage in the early 80s, Keith Bontrager developed a reputation for crafting some of the finest handmade bicycle frames and components around. Keith's mantra was simple: strong first, light second. Today Bontrager offers a full range of road and mountain bike components, all rigorously tested to meet Keith's stringent standards for fatigue and impact strength, and all firmly grounded in Keith's no nonsense design philosophy, valuing performance and usability, not fads and gimmicks.

Bontrager Limited Warranty:

Bontrager warrants each new Bontrager component or wheelset against defects in workmanship and materials:

  • For 5 years: All Bontrager components and accessories, except consumables such as tires and inner tubes
  • For 1 year: Bontrager consumables such as tires and inner tubes

This warranty does not cover:

  • Normal wear and tear
  • Improper assembly
  • Improper follow-up maintenance
  • Installation of parts or accessories not originally intended for, or compatible with, the Bontrager fork, components, or wheelsets as sold
  • Damage or failure due to accident, misuse, abuse, or neglect
  • Labor charges for part replacement or changeover

This warranty is void in its entirety by any modification of the wheelset or components. This warranty is expressly limited to the repair or replacement of a defective item and is the sole remedy of the warranty. This warranty extends from the date of purchase, applies only to the original owner, and is not transferable. Bontrager is not responsible for incidental or consequential damages. Some states do not allow the exclusion of incidental or consequential damages, so the above exclusion may not apply to you.

Claims under this warranty must be made through an authorized Bontrager dealer. Proof of purchase is required. This warranty gives the consumer specific legal rights, and those rights may vary from place to place. This warranty does not affect the statutory rights of the consumer.

Carbon Crash Replacement Policy:

Assessing any damage done to a carbon fiber part requires more experience than is needed to inspect metal parts. If you crash or impact your bike and the force of the impact is absorbed by a carbon part, we strongly encourage you to replace the part, even if there are no indications of damage.

If such a crash or impact occurs, Bontrager offers a crash replacement program for carbon parts, substantially reducing any replacement cost. To take advantage of this program, contact us using the information at the bottom of this page and ask for the Warranty department.

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